Shipping Policy

Processing and shipping time:
All orders are processed in the order they are received. High volume orders can cause delays in the processing and shipping time. High volume orders can take up to 1-2 weeks to process because they are made to order. Once the orders are processed the actual shipping time is 3-5 business days USA. International shipping can take up to 7-14 days. The Luxx Couture is not responsible for any custom fees with international packages.


All sales are FINAL. NO REFUNDS and NO EXCHANGE. Products are not refundable or exchangeable because of sanitary purposes. Therefore if you have any issues with your order please feel free to contact us through via email our team will be happy to resolve your issues.


Lost and return packages:
If the shipping address is incorrect and the package is return back to us. You will be responsible for the extra shipping fee in order for us to ship it back out. The Luxx Couture is not responsible for LOST or STOLEN packages. Once the package leaves our facility and it is with the mail carrier we are no longer responsible or liable. By placing your order, you acknowledged that you have read our policy and that The Luxx Couture will not be held responsible for delayed packages or delivery issues by USPS.

All mink lashes can be worn up to 25 times with the proper care. Thank you for shopping with The Luxx Couture.